REFUND POLICY — NOVA UD

1. Refund Guarantee

At NOVA UD, we want customers to feel safe when purchasing our products.

If the software does not work on your system, you may request a full refund.

Before a refund is issued, our support team will attempt to assist you and resolve the issue.

If the issue cannot be resolved, a refund will be provided.

2. Support Before Refund

To ensure the best experience, customers must contact support before requesting a refund.

Steps:

1. Open a support ticket.
2. Explain the issue you are experiencing.
3. Our team will help troubleshoot the problem.

If necessary, we may provide guided setup assistance to help resolve the issue.

3. Refund Conditions

Refunds may be issued if:

✔ The product does not function on your system
✔ Our support team cannot resolve the issue

Refund requests should be made within 24 hours of purchase.

4. Non-Refundable Situations

Refunds may be denied in the following situations:

❌ The customer refuses troubleshooting assistance
❌ The issue is caused by incorrect setup without contacting support
❌ The product has already been confirmed working successfully

5. Final Decision

All refund requests are reviewed individually.
Our support team will evaluate the situation to determine the appropriate resolution.

6. Contact Support

If you need help or would like to request a refund, please contact us through:

✔ Support tickets
✔ Official support channels

Our goal is to ensure that every customer receives a fair and safe purchasing experience.