We understand that purchasing digital products online can sometimes feel risky.
At NOVA UD, we want every customer to feel confident and secure.
✔ If the software does not work on your system, you may request a full refund.
✔ Our team will first attempt to resolve the issue through support.
✔ If the issue cannot be fixed, a full refund will be provided.
⚠ Refund requests must be submitted within 24 hours of purchase.
If you experience any problems with installation or usage, our support team is here to help.
Our support includes:
• Installation assistance
• Troubleshooting and configuration help
• Fixing common compatibility issues
For Unlock All services, we also provide AnyDesk setup assistance.
How support works:
✔ Our goal is to make sure every customer can successfully use their purchase.
Refunds may be issued if:
✔ The software does not function on your system
✔ Our support team cannot resolve the issue
Refunds may be denied if:
❌ The customer refuses troubleshooting support
❌ The issue is caused by user misuse or incorrect setup without contacting support
❌ The product was already successfully installed and confirmed working
Once the software has been successfully delivered and confirmed to work, responsibility transfers to the buyer.
We are not responsible for:
• Misuse of the software
• Changes made after successful setup
• System modifications that break functionality
• Third-party software conflicts
All support must be handled through official channels:
✔ Support tickets
✔ Discord support (if available)
⚠ Do not attempt to contact staff through unofficial channels for support requests.
By purchasing from NOVA UD, you agree to all rules and policies listed above.
Failure to follow these policies may result in:
❌ Denied support
❌ Denied refunds
❌ Service restrictions