Terms of Service

TERMS OF SERVICE — IMPORTANT RULES

1. Final Sale Policy
   All purchases made through NOVA UD are considered final. By completing a purchase, you acknowledge and agree that you are buying a digital product that cannot be returned once accessed or used.

Refunds will NOT be provided under any circumstances once:
• A product key has been delivered and used
• The software has been accessed, downloaded, or installed
• The service has been completed or partially completed

By purchasing, you explicitly agree that you waive any right to a refund after the product has been used.

2. Limited Refund Eligibility
   Refunds will only be considered under the following condition:
   ✔ The product has NOT been used, activated, or accessed in any way

To request a refund:
• You must contact support within 24 hours of purchase
• Proof that the product has not been used may be required

If the product has been used in any form, no refund will be issued.

3. Mandatory Support Process
   Before any refund request is considered, you are required to contact support and allow our team the opportunity to resolve the issue.

Support includes:
• Installation assistance
• Troubleshooting and configuration
• Compatibility fixes

Failure to cooperate with support or refusal to follow instructions will result in automatic denial of any refund request.

4. Buyer Responsibility
   It is the buyer’s responsibility to ensure compatibility and proper usage before purchasing.

We are not responsible for:
• User error or incorrect setup
• System incompatibility not disclosed prior to purchase
• Conflicts with third-party software
• Any changes made after successful delivery

Once the product is delivered, full responsibility transfers to the buyer.

5. No Chargebacks / Disputes
   By purchasing, you agree not to initiate any chargebacks or payment disputes.

Unauthorized disputes may result in:
❌ Permanent ban from all services
❌ Revocation of all active licenses
❌ Blacklisting from future purchases

6. Support & Communication
   All support must go through official channels only:
   • Support tickets
   • Official Discord server

Contacting staff through unofficial channels may result in delayed or denied support.

7. Acceptance of Terms
   By purchasing any product from NOVA UD, you confirm that you have read, understood, and agreed to these Terms of Service in full.

You acknowledge that:
• No refunds will be issued once a product has been used
• All sales are final after activation or access
• You accept full responsibility after delivery

Failure to comply with these terms may result in denied support, denied refunds, and service restrictions.